We know time is very valuable and machines can be critical to your success. We want to make sure you get the right machine for your needs and it continually working very well. We’ll ask about key details including the size and logistics of your facility, the finish and needs of your floor and your operators. We make certain our machines are fully refurbished and tested to our highest standards and delivered to you in excellent working condition. Simply, we are happy when you are happy. Our job is done when your floors are clean.
That said, all machines require maintenance over time, and shipping can be hard on equipment. That’s why we stand behind every machine with free technical support and access to free or low-cost repair parts and consumables.
Our mission is simple: keep your downtime low and your cost of ownership even lower.
We consistently find that 90% of service calls are resolved either with a 2-3 minute phone call or a 10 minute video and overnighting a part to you. Most repairs can be done on these great machines in just a few minutes with 2-3 basic tools by almost anyone. While we can’t drive out to check hoses and squeegee rubbers. We have the largest knowledge base and maintenance video library available. We have the longest, most comprehensive warranty in the industry.
We don’t have an attorney to write all the exclusions. We just go by whats fast to get you working again and if you’re out of warranty, what’s reasonable, fast and cheap as possible. If we can’t correct the issue with an operator phone call or mailing a quick part replacement, we will dispatch a technician for the repair ASAP, usually within 2 weeks.
We do our best to match you with the right machine, ship fast, stay in contact for delivery, and be sure you are on your way to success after receiving your cleaner. If you are unhappy or your machine is not working we will fix it or replace it fast. If a machine were damaged in shipping or after receiving, we would have it returned and rapid ship you a replacement.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
If we can do more, please do tell us. If you are happy, please do tell them!
Give us your name and number and our team will contact you as soon as possible.
