We know time is very valuable and machines can be critical to your success. We want to make sure you get the right machine for your needs and it continually working very well. We’ll ask about key details including the size and logistics of your facility, the finish and needs of your floor and your operators. We make certain our machines are fully refurbished and tested to our highest standards and delivered to you in excellent working condition. Simply, we are happy when you are happy. Our job is done when your floors are clean.
That said, all machines require maintenance over time, and shipping can be hard on equipment. That’s why we stand behind every machine with free technical support and access to free or low-cost repair parts and consumables.
Our mission is simple: keep your downtime low and your cost of ownership even lower.
We consistently find that 90% of service calls are resolved either with a 2-3 minute phone call or a 10 minute video and overnighting a part to you. Most repairs can be done on these great machines in just a few minutes with 2-3 basic tools by almost anyone. While we can’t drive out to check hoses and squeegee rubbers. We have the largest knowledge base and maintenance video library available. We have the longest, most comprehensive warranty in the industry.
We don’t have an attorney to write all the exclusions. We just go by whats fast to get you working again and if you’re out of warranty, what’s reasonable, fast and cheap as possible. If we can’t correct the issue with an operator phone call or mailing a quick part replacement, we will dispatch a technician for the repair ASAP, usually within 2 weeks.
We do our best to match you with the right machine, ship fast, stay in contact for delivery, and be sure you are on your way to success after receiving your cleaner. If you are unhappy or your machine is not working we will fix it or replace it fast. If a machine were damaged in shipping or after receiving, we would have it returned and rapid ship you a replacement.
We take your satisfaction very seriously. If you are not perfectly happy with the performance of your unit or if you have different operational needs, let us know—we will get you the solution or swap you into the right machine fast.
Our standard return and exchange window lasts 30 days from the date of purchase.
In the very rare event that we cannot rapidly resolve, repair, or replace equipment to meet your needs, we will discuss the reasons and costs involved on a case-by-case basis. While this is an exceptionally rare occurrence, we will always resolve any dispute with a high level of customer service.
To be eligible for a standard return or swap:
The scrubber, equipment, or parts must be in the same condition as received and include all original packaging, components, and accessories.
A receipt or proof of purchase is required.
All returns and service requests must go directly to us—never send your purchase back to the manufacturer.
Exemptions & Partial Refunds
Non-returnable Items: Gift cards are non-returnable.
Partial Refunds / Deductions: Partial refunds or restocking fees may apply to:
Any machine or part not in its original condition, damaged, or missing parts for reasons not due to our error.
Any equipment returned without prior authorization or beyond the 30-day window.
Once your return is received and inspected at our shop, we will send you an email notification confirming receipt and informing you of the approval or status of your refund.
If a full or partial refund is approved, it will be processed and applied to your credit card or original method of payment within 30 days of approval and return receipt of the equipment at our shop.
If we can do more, please do tell us. If you are happy, please do tell them!
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