We know time is very valuable and machines can be critical to your success. We want to make sure you get the right machine for your needs and it continually working very well. We’ll ask about key details including the size and logistics of your facility, the finish and needs of
your floor and your operators. We make certain our machines are fully refurbished and tested to our
highest standards and delivered to you in excellent working condition. Simply, we are happy when you
are happy. Our job is done when your floors are clean.
That said, all machines require maintenance over time, and shipping can be hard on equipment. That’s why we stand behind every machine with free technical support and access to free or low-cost repair parts and consumables.
Our mission is simple: keep your downtime low and your cost of ownership even lower.
We consistently find that 90% of service calls are resolved either with a 2-3 minute phone call or a 10
minute video and overnighting a part to you. Most repairs can be done on these great machines in just a few minutes with 2-3 basic tools by almost anyone. While we can’t drive out to check hoses and squeegee rubbers. We have the largest knowledge base and maintenance video library
available. We have the longest, most comprehensive warranty in the industry. We don’t have an attorney
to write all the exclusions. We just go by whats fast to get you working again and if you’re out of warranty, what’s reasonable, fast and cheap as possible. If we can’t correct the issue with an operator phone call or mailing a quick part replacement, we will dispatch a technician for the repair ASAP, usually within 2 weeks.
We do our best to match you with the right machine, ship fast, stay in contact for delivery, and be sure
you are on your way to success after receiving your cleaner. If you are unhappy or your machine is not
working we will fix it or replace it fast. If a machine were damaged in shipping or after receiving, we
would have it returned and rapid ship you a replacement.
Due to the heavy costs in the logistics of preparing and shipping machines we can only offer full
refunds in very limited circumstances. We do not reimburse for parts, repairs or rentals performed
outside of our company, Robey’s PowerKleen. If you need service or repair please call us anytime and
we will get you a solution, fast.
If we can do more, please do tell us. If you are happy, please do tell them!
Give us your name and number and our team will contact you as soon as possible.
